If your product requires service, contact us with a description of the issue and include video clips to help us assess the problem. Please also include your order number. Based on the information provided, we will advise on next steps. Do not mail any items without contacting us first.

We work with authorized technicians in key markets to service our products. In regions without authorized technicians, we may provide replacement parts with remote guidance or assist in locating a local technician.

For information on coverage and limitations, refer to the Warranty Policy.