Our return and refund policy applies to products purchased from this website only (RideParsec.com). For Parsec products purchased elsewhere, refer to the policy of where the product was purchased.
At this time, all orders delivered outside of North America are final and returns are NOT accepted.
For orders delivered inside North America, we accept returns for unopened and unboxed only (except consumables) within 14 days of the order’s delivery date. Returned items must include all factory packaging and accessories. Customer is responsible for return shipping fees.
The following will be deducted from the refund:
- Original shipping fees and customs duties (if paid to us)
- Payment processor fees (up to 3%)
- Deductions for components showing signs of use
- Deductions for anything missing
Certain items are consumables and not refundable if used:
- Griptape
- Wheels
- Bearings
- Belts
The final refund amount will be determined by our team following a thorough inspection of the returned item. Refunds cannot be issued for items deemed unsuitable for refurbishment and resale by our standards.
To return an item, you may reach us through either method:
- Send an email to [email protected].
- Join our Discord server and open a ticket.
Once your return is processed, you will be notified by email and your refund will be issued to your original payment method.