Dear Parsec Community,
My tour of duty at Parsec is complete, and I’m looking forward to pursuing new ventures! It’s been great to connect with so many of you, and I thank you for your support and trust during my time here. If you’d like to follow what I do next, find me here, here, or here.
Parsec cofounder George Chen is sticking around. Ask him about the new Parsec remote!
So long and thanks for all the support tickets!
XOXO,
Daniel Kwan
FAQ
We’d like to answer a few questions about what Daniel’s departure means for Parsec and our customers.
Is Parsec continuing to operate?
Yes. Parsec is continuing to operate, with cofounder George Chen and the continuing team working on products, fulfilling existing orders, and supporting customers.
Will Daniel’s departure affect my order?
No. Daniel’s departure does not change the production, shipping, or delivery estimates for existing orders. Our team will continue handling your order.
For questions about a specific order, please contact Parsec Support.
Will my warranty still be honored?
Yes. Your existing warranty coverage remains in place. Parsec will continue providing warranty support and repair service.
Why can’t I place a new order right now?
New orders are temporarily paused while we complete a business-entity transition with Shopify. We’re waiting for Shopify to complete the necessary steps and don’t yet have a confirmed reopening date.
This pause applies to new orders. Existing orders remain with our team for fulfillment.
Is customer support still available?
Yes. Please use our support contact page for order questions, technical assistance, warranty claims, and repairs.
Support is operating at reduced capacity during China’s Golden Week holiday, so replies may take longer than usual. Normal support capacity is expected to resume on October 8.
Why has Daniel left Parsec?
Daniel is moving on to pursue new ventures. We appreciate his contributions to Parsec and the time and care he has given to our customers and community.
Will Daniel still be involved with Parsec?
Daniel’s remaining involvement is limited to completing handover tasks. We’re open to the possibility of collaborating on future projects.
Should I still contact Daniel for help with my Parsec board?
Please direct all Parsec product, order, and support questions to Parsec Support, so the continuing team can help you.