- Best for order status inquiries
- 20 MB attachment limit
We typically reply within 24 hours on workdays. Order status inquiries may need an extra day or two. For attachments over 20 MB, please use a cloud storage service.
Service Form
- Report problems with the product
- Not for presale
Use this form to request service on the product that you ordered from us. This includes both warranty and non-warranty services.
Discord
- Community help
- Live support by appointment
For fast response to simple inquiries, reach out on Discord. Most messages are answered within a few hours if not minutes. For support specific to your order, send a DM to rideparsec.
Note that a support ticket is not created when you contact us through Discord.
FAQ
I have presale questions.
You’re welcome to email us, but you’ll often get quicker answers from our Discord community which includes other riders and service techs.
Where is my order?
Please email us. We aim to reply within 24 hours, but sometimes we need to confirm details with our logistics partners which may take a little longer.
I need tech support.
Send a DM to rideparsec on Discord for live support. If you don’t use Discord, you can email us instead.
If warranty or repair service is needed, use the Service Form instead so that a service case is generated.
I want to talk to your supervisor.
Send an email and ask for Daniel, or send a DM to d.kwan on Discord.