Discord
- Fastest response
- Live support by appointment
- Community help
For the fastest response, reach out on Discord. Most messages are answered within a few hours if not minutes. For support specific to your order, send a DM to @rideparsec.
- Best for order status inquiries
- Best for long-form inquiries
- 20 MB attachment limit
We typically reply within 24 hours on workdays. Order status inquiries may need an extra day. For attachments over 20 MB, please use a cloud storage service.
FAQ
I have presale questions.
You’re welcome to email us, but you’ll often get quicker answers from our Discord community which includes other riders and service techs.
Where is my order?
Please email us. We aim to reply within 24 hours, though sometimes we need to confirm details with our logistics partners which may take a little longer.
I need tech support.
Send a DM to @rideparsec on Discord for the fastest support. If you don’t use Discord, you can email us instead.